Privacy Policy

At Go One, we value your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our app and services. By accessing or using Go One, you consent to the practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services.

a) Personal Information

We collect personal information that you voluntarily provide to us when registering or using the Go One app. This may include:

• Name
• Email address
• Phone number
• Payment information
• Delivery or pickup address
• Profile picture (optional)

b) Non-Personal Information

We may also collect non-personal information, such as:

• Device information (e.g., type, operating system, and browser)
• Usage data (e.g., app usage patterns, pages viewed, and features used)
• Geolocation data (when you enable location services on your device)

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve the Go One app and services. Specifically, we may use your information for the following purposes:

• Account setup and management: To create and manage your account.
• Service delivery: To process bookings, orders, and payments, and to fulfil your requests (e.g., cab services, food deliveries, courier services).
• Customer support: To respond to your inquiries, requests, or complaints.
• Personalization: To provide personalized content and recommendations based on your usage.
• Notifications: To send you updates on your rides, deliveries, promotions, or policy changes.
• Security: To prevent fraud, unauthorized access, and ensure the safety of users and services.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with third parties under the following circumstances:

• Service providers: We may share your information with third-party vendors, delivery partners, or drivers who need it to perform their services (e.g., food delivery, ride-sharing).
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• Legal compliance: We may disclose your information if required by law or in response to valid legal requests, such as court orders or subpoenas.
• Protecting our rights: We may share your information when necessary to enforce our Terms & Conditions, protect our users, or safeguard our services.

4. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfil legal obligations, or resolve disputes. Once no longer needed, your data will be securely deleted or anonymized.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience and analyse usage patterns on the Go One app. These technologies may collect information about your device, browser type, pages viewed, and the time spent on our platform.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the app.

6. Security of Your Information

We take appropriate measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. Our security practices include:

• Encryption: We use encryption to safeguard sensitive data during transmission.
• Access control: Only authorized personnel can access your personal information.
• Regular reviews: We continuously review and update our security protocols.

While we strive to protect your data, no security measure is 100% full proof, and we cannot guarantee complete security of information transmitted through the app.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request access to your personal information held by us.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information under certain conditions.
• Withdrawal of consent: You can withdraw your consent to data processing at any time.
• Opt-out: You can opt out of receiving marketing communications by following the unsubscribe instructions provided in the emails.

To exercise any of these rights, please contact us using the details provided below.

8. Third-Party Links

The Go One app may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party platforms. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the revised Effective Date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:

• Email: goonetechnologies@gmail.com
• Phone: +91 95388 99975